We are seeking a highly motivated, committed team player to join our Customer Support Department.  Responsibilities include handling inbound calls, answering customer emails, processing orders, and providing technical support for products and multiple best-in-class online assessment platforms. Excellent communication, organization and troubleshooting skills, technical/computer knowledge, and the ability to accept increasing responsibilities are a must.   

REQUIREMENTS
Applicant must have a bachelor’s degree or higher in psychology or a closely-related field, plus relevant experience providing customer support. Ability to process inputs, access, and obtain outputs from computer systems, along with some experience with order entry routines. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and e-mail communication.

Bilingual preferred (Spanish/English)

To apply, please send resume and cover letter to:

PAR, Inc.
Attn: Lottie Zack
16204 N. Florida Ave
Lutz, FL 33549
Fax: 813.968.2598
E-mail: lzack@parinc.com

PAR offers a competitive salary and benefits package. View our benefits summary. 

SUMMARY

PAR is seeking an experienced Art Director to add value to its creative and marketing endeavors. This person will mentor the design team in determining overall branding and style and create the vision that brings marketing strategy to life. They will be responsible for interpreting creative briefs and turning them into creative concepts and will work within a creative team to listen to, question, and internalize customer needs to generate and execute design concepts that inspire, inform, and captivate end users. They will guide and direct less experienced designers to increase their skill set, productivity, and creativity. This is a hands-on position—the role will also execute and prepare final art for appropriate output channels. Progressive and current desktop software skills are required to be innovative and also compatible with output vendors.

ESSENTIAL FUNCTIONS

• Mentors design team in determining overall concepts, style, and tone desired for marketing projects and how best to represent concepts visually; develop the look or style for overall brand, specific campaigns, and individual pieces.
• Translates marketing and sales strategies and highly complex technical information into creative and original visions, concepts, and ideas. Teams with stakeholders and writers to develop marketing campaigns for products. Able to collaborate and use ideas from many sources to build creative work.
• Uses latest versions of design software to execute specific projects, including campaigns, catalogs, brochures, logos, ads, flyers, postcards, direct mail, stationery, packaging, signage, banners, and products. Meets all deadlines for assigned projects and informs supervisor of any problems that may occur or challenges that develop that might compromise ability to meet deadlines or successfully complete projects. Establishes and maintains effective communication with Production staff and other staff members involved with projects. Proactively communicates with stakeholders, writers, and other staff for brainstorming, project specs, review, clarification, etc.
• Creates fresh and new catalog design ideas for covers, ads, and page layouts. Ideas presented should preserve overall catalog objectives and contribute to look/usability of the catalog. Works closely with catalog editing staff as well as Marketing staff to execute changes to both content and layout. Updates Manager of Production on progress and status during catalog production cycle.
• Helps mentor, oversee, or manage junior-level designers. Provides concrete skills guidance, review and feedback on pieces, workload and prioritization assistance, and general counsel. Escalates critical issues to Manager of Production. May handle goal setting/review aspects.
• Collaborates with technical staff, copywriters, and other staff to develop creative vision. Develops or designs graphical content for PAR websites or other digital media to provide easy access to information on the products and services PAR offers. Develops multimedia presentations for conventions and may provide PowerPoint or other presentations for use by sales staff.
• Updates websites as needed with new information, new products, bibliographies, technical information, updates to existing copy, etc.
• Provides backup support for Manager of Production and Senior Print Buyer as needed.
• Performs other similar or related duties as required or assigned.

QUALIFICATIONS

Visionary, creative, and intuitive; ability to translate marketing objectives and technical product information into compelling conceptual visuals. Open to influence and inspiration while dedicated to telling the audience a clear story. Strong knowledge of principles of print, design theory, color theory, typography, and product design. Meticulous attention to detail; ability to work independently and as part of a team; ability to conduct and handle multiple projects within tight deadlines; leadership skills; and willingness to do whatever is asked. Cutting-edge software skills, including superior skills in Adobe Creative Cloud, multimedia programs, etc. Excellent communication skills with internal clients. Bachelor’s degree in fine art, communications, graphic design, graphic media, or similar.

To apply, please send your CV and a cover letter to:

Erika Thompson, Manager of Production
ethompson@parinc.com

PAR offers a competitive salary and benefits package. To view our benefits summary, click here.

SUMMARY

PAR is seeking an experienced Traffic Manager to add value to its creative and marketing processes. Working within the creative department, this person will ensure marketing and special projects run smoothly and that stakeholders and creative staff are satisfied with final product. They will assign projects to creative staff and adjust resources as needed, set project timelines to ensure efficient and timely completion of projects, and keep creative staff on task and communicate with relevant parties on status and progress. This person is responsible for moving projects through the review phases of development and will proof all marketing pieces for broad consistency issues.

ESSENTIAL FUNCTIONS

• Uses project tracking system to assign marketing projects to creative staff based on their availability and priorities and monitors progress/adjusts as necessary.
• Creates schedules and/or sets deadlines for various stages of a project; monitors and follows up on these interdepartmentally, communicating frequently with creative staff to ensure adequate progress. Reports progress to Manager of Production.
• Understands marketing project turnarounds and lead times; addresses delays with creative problem solving or reassignment before projects hit critical points.
• Reviews project requests to ensure they are actionable; communicates with Marketing or other staff to gather information necessary for creative work to begin. Provides progress updates from stakeholders to creative staff. Arranges discovery meetings among stakeholders and creative staff to facilitate communication of updates and information.
• Sends marketing and other special pieces out for internal review; collects feedback and communicates this to relevant parties, ensuring all input is addressed.
• Balances goals of high quality for and efficient review of marketing pieces; continually monitors/makes recommendations regarding aspects of review process, seeking feedback from others in this process.
• Manages online tracking system in its entirety, serving as an ambassador for the system and encouraging others to use it as instructed. Makes necessary workflow updates, researches improvements and innovations, and ensures it is kept updated with appropriate job files.
• Works with freelancers and contractors and ensures they have the resources needed for their jobs; monitors progress and reports this to Manager of Production.
• Proofs marketing and special pieces in the vein of ensuring consistency across broad slate of deliverables.
• Writes or helps write process documentation for interdepartmental procedures.
• Performs other similar or related duties as required or assigned.

QUALIFICATIONS

Strong decision-making, problem-solving, and prioritization skills; knowledge of design and editorial turnarounds and resources. Excellent planning and time management skills; superior communication and organizational expertise. Exceptional multitasking skills. Affable and collaborative; a team player. Ability to stay calm under pressure. Flexibility to adapt to new demands and unexpected delays quickly. Keen eye for detail. Proficiency with Excel; experience with project management software. Five to 10 years’ experience managing high-volume traffic and collateral in a creative environment, in either an agency or a corporate setting. Bachelor’s degree in marketing or creative field.

To apply, please send your CV and a cover letter to:

Erika Thompson, Manager of Production
ethompson@parinc.com

PAR offers a competitive salary and benefits package. To view our benefits summary, click here.

In alignment with company’s business goals, the Project Director (PD) will assist the Director of Product Development (DPD) in driving product strategy, definition, and execution for PAR’s clinical assessment product line. The PD is responsible for the overall management of projects from acquisition through product release. As a psychologist, the PD serves as the primary content specialist, project manager, and psychometrician for the development of print and digital assessment products.

• Serve as subject matter expert for clinical assessments.
• Understand competitive landscape and industry trends and maintain content expertise.
• Translate product features into customer benefits and work with Marketing to develop messaging and positioning for internal and external stakeholders.
• Collaborate with Marketing and Sales to assess and create pricing, product positioning/USP, and profitability while ensuring customer satisfaction.
• Collaborate with VP/Chief Technology Officer and Project Manager/Business Analyst to develop digital requirements for digital assessments.
• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, Sales, and Marketing.
• During the acquisition process, play a central role in author selection, content mapping, and product/proposal/executive committee (EC) approval.
• Directly manage the development of clinical products, including: Performing psychometric test development procedures (including construct mapping, item development, pilot testing, sample planning, and statistical analysis); establishing and directly managing the development schedules and budgets of projects; collaborating with staff to develop technical materials for assigned projects; developing innovative content for score and interpretive reports across various content domains (e.g., personality, achievement/IQ, cognitive functioning, forensics, behavior).
• Serve as a direct supervisor for various support positions with Research & Development.
• Represent PAR at various local, regional, and national conventions.

We are seeking a highly motivated, very detailed oriented and organized team player to join our Permissions and Licensing Department as a Jr. Permissions Specialist. Responsibilities include handling permissions and licensing requests, provide support to external customer inquiries and internal staff/depts., and provide back-up support to administrative front office.

• Handle routine permission requests, including document preparation, pricing, billing, follow-up, requiring periodic consultation with Sr. Permissions Specialist and Executive Assistant to the CEO.
• Obtain knowledge and skills to create new translation and licensing agreements.
• File permission requests, agreements, translations and related paperwork, with subsequent archive of executed agreements and hard-copy translations on a regular basis.
• Obtain knowledge and skills to utilize the database for all translation, publication, and licensing agreements, in order to provide accurate information and responses to queries by customers and individuals within the Company.
• Assist Customer Support personnel with problem resolution, and maintain knowledge of customer database, order processing routines, and product knowledge. Serve as basic knowledge contact for Permissions and Licensing within the Company.
• Prepare documentation to obtain registered copyrights for all proprietary products, and maintain database, or appropriate records of all copyright forms received.
• Provide front desk support in terms of telephone coverage, for both recurring activities that require front desk staff to be away and also for vacation and personal days, as needed.
• Perform other similar or related administrative duties as required or assigned.

REQUIREMENTS

College degree is preferred (or equivalent work experience). Minimum of 1-2 years prior work experience in an administrative or clerical position. Strong verbal and written communication skills are essential, as this position requires moderate telephone and extensive e-mail communication. Must have the ability to organize their time and meet deadlines, manage workflow and prioritize effectively. Strong computer skills and familiarity and comfort with database applications is a plus, including strong interpersonal and problem-solving skills.

To apply, please send your CV and a cover letter to:
Vicki King, Executive Assistant to the CEO
vking@parinc.com