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Regional Manager—Educational Assessment

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Quality Assurance Tester

PAR is seeking a Quality Assurance Tester to join our team. This individual is responsible for conducting detailed testing on digital and print products and components to assure they meet requirements and are of the highest quality and usability achievable. This individual will record detailed defects that can be easily understood and replicated by developers, maintain documentation for defect fixes and future maintenance changes, and assist with maintaining automated testing for completed digital products to minimize regression testing time while increasing testing efficiency. Daily activities include frontline technical support for internal users, implementing test cases, reproducing and validating defects, and recording detailed defects. This person will work collaboratively across the QA team to communicate, educate, problem solve, and assist with implementing best practices across QA efforts. 

JOB RESPONSIBILITIES

  • Conducts detailed and efficient testing of software developed by IT. Test techniques are based on best practices defined in the CSTE derived Common Book of Knowledge (CBOK) or equivalent.
  • Conducts content reviews/analysis of print and digital products developed by R&D/InVista staff. Reviews focus on consistency, completeness, and correctness of psychometric data, forms, scoring directions and scoring examples as well as overall customer ease of use.
  • Assists with alpha and beta testing on print and digital products. Tracks alpha testing recommendations, alpha team decisions, and product fix outcomes, including database maintenance and tracking errors across versions.
  • Assists in ensures QA procedures are followed during entire product life cycle.
  • Verifies the existence of reported bugs and performs testing on product fixes and updates.
  • Assists in maintaining all testing equipment, including QA controls on all testing machines along with timely upgrades of necessary equipment and software.
  • Assists with maintaining automation testing for all developed digital products (e.g., desktop software, e-manuals, digital stim books, etc.) and platforms (e.g., PARiConnect, InVista, parinc.com, Self-Directed Search).
  • Performs other similar or related duties as required or assigned.

QUALIFICATIONS

Bachelor's degree in psychology or computer science, or equivalent software testing experience. Considerable technical knowledge of personal computers and mobile devices, including hardware configurations, operating systems (Windows, Mac OS, Android, iOS), and the Internet. Extremely analytical and detail oriented. Excellent verbal and interpersonal skills. Ability to multitask effectively and work collaboratively with all development staff. Proficiency in Automation, TFS, SQL, and C# preferred.

To apply, please send your resume and a cover letter to:

Melissa A. Messer, MHS,
Director of Product Development
mmesser@parinc.com

PAR offers a competitive salary and benefits package. View our benefits summary

Customer Support Specialist

We are seeking a highly motivated, committed team player to join our Customer Support Department.  Responsibilities include handling inbound calls, answering customer emails, processing orders, and providing technical support for products and multiple best-in-class online assessment platforms. Excellent communication, organization and troubleshooting skills, technical/computer knowledge, and the ability to accept increasing responsibilities are a must.   

REQUIREMENTS
Applicant must have a bachelor’s degree or higher in psychology or a closely-related field, plus relevant experience providing customer support. Ability to process inputs, access, and obtain outputs from computer systems, along with some experience with order entry routines. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and e-mail communication.

Bilingual preferred (Spanish/English)

 

To apply, please send resume and cover letter to:

PAR, Inc.
Attn: Lottie Zack
16204 N. Florida Ave
Lutz, FL 33549
Fax: 813.968.2598
E-mail: lzack@parinc.com

PAR offers a competitive salary and benefits package. View our benefits summary