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Career Opportunities

Customer Support Specialist

We are seeking a highly motivated, committed team player to join our Customer Support Department.  Responsibilities include handling inbound calls, answering customer emails, processing orders, and providing technical support for products and multiple best-in-class online assessment platforms. Excellent communication, organization and troubleshooting skills, technical/computer knowledge, and the ability to accept increasing responsibilities are a must.   

REQUIREMENTS
Applicant must have a bachelor’s degree or higher in psychology or a closely-related field, plus relevant experience providing customer support. Ability to process inputs, access, and obtain outputs from computer systems, along with some experience with order entry routines. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and e-mail communication.

Bilingual preferred (Spanish/English)

 

To apply, please send resume and cover letter to:

PAR, Inc.
Attn: Lottie Zack
16204 N. Florida Ave
Lutz, FL 33549
Fax: 813.968.2598
E-mail: lzack@parinc.com

PAR offers a competitive salary and benefits package. View our benefits summary


Art Director

SUMMARY

PAR is seeking an experienced Art Director to add value to its creative and marketing endeavors. This person will mentor the design team in determining overall branding and style and create the vision that brings marketing strategy to life. They will be responsible for interpreting creative briefs and turning them into creative concepts and will work within a creative team to listen to, question, and internalize customer needs to generate and execute design concepts that inspire, inform, and captivate end users. They will guide and direct less experienced designers to increase their skill set, productivity, and creativity. This is a hands-on position—the role will also execute and prepare final art for appropriate output channels. Progressive and current desktop software skills are required to be innovative and also compatible with output vendors.

ESSENTIAL FUNCTIONS

  • Mentors design team in determining overall concepts, style, and tone desired for marketing projects and how best to represent concepts visually; develop the look or style for overall brand, specific campaigns, and individual pieces.
  • Translates marketing and sales strategies and highly complex technical information into creative and original visions, concepts, and ideas. Teams with stakeholders and writers to develop marketing campaigns for products. Able to collaborate and use ideas from many sources to build creative work.
  • Uses latest versions of design software to execute specific projects, including campaigns, catalogs, brochures, logos, ads, flyers, postcards, direct mail, stationery, packaging, signage, banners, and products. Meets all deadlines for assigned projects and informs supervisor of any problems that may occur or challenges that develop that might compromise ability to meet deadlines or successfully complete projects. Establishes and maintains effective communication with Production staff and other staff members involved with projects. Proactively communicates with stakeholders, writers, and other staff for brainstorming, project specs, review, clarification, etc.
  • Creates fresh and new catalog design ideas for covers, ads, and page layouts. Ideas presented should preserve overall catalog objectives and contribute to look/usability of the catalog. Works closely with catalog editing staff as well as Marketing staff to execute changes to both content and layout. Updates Manager of Production on progress and status during catalog production cycle.
  • Helps mentor, oversee, or manage junior-level designers. Provides concrete skills guidance, review and feedback on pieces, workload and prioritization assistance, and general counsel. Escalates critical issues to Manager of Production. May handle goal setting/review aspects.
  • Collaborates with technical staff, copywriters, and other staff to develop creative vision. Develops or designs graphical content for PAR websites or other digital media to provide easy access to information on the products and services PAR offers. Develops multimedia presentations for conventions and may provide PowerPoint or other presentations for use by sales staff.
  • Updates websites as needed with new information, new products, bibliographies, technical information, updates to existing copy, etc.
  • Provides backup support for Manager of Production and Senior Print Buyer as needed.
  • Performs other similar or related duties as required or assigned.

QUALIFICATIONS

Visionary, creative, and intuitive; ability to translate marketing objectives and technical product information into compelling conceptual visuals. Open to influence and inspiration while dedicated to telling the audience a clear story. Strong knowledge of principles of print, design theory, color theory, typography, and product design. Meticulous attention to detail; ability to work independently and as part of a team; ability to conduct and handle multiple projects within tight deadlines; leadership skills; and willingness to do whatever is asked. Cutting-edge software skills, including superior skills in Adobe Creative Cloud, multimedia programs, etc. Excellent communication skills with internal clients. Bachelor’s degree in fine art, communications, graphic design, graphic media, or similar.

To apply, please send your CV and a cover letter to:

Erika Thompson, Manager of Production
ethompson@parinc.com

PAR offers a competitive salary and benefits package. To view our benefits summary, click here.

Traffic Manager

SUMMARY

PAR is seeking an experienced Traffic Manager to add value to its creative and marketing processes. Working within the creative department, this person will ensure marketing and special projects run smoothly and that stakeholders and creative staff are satisfied with final product. They will assign projects to creative staff and adjust resources as needed, set project timelines to ensure efficient and timely completion of projects, and keep creative staff on task and communicate with relevant parties on status and progress. This person is responsible for moving projects through the review phases of development and will proof all marketing pieces for broad consistency issues.

ESSENTIAL FUNCTIONS

  • Uses project tracking system to assign marketing projects to creative staff based on their availability and priorities and monitors progress/adjusts as necessary.
  • Creates schedules and/or sets deadlines for various stages of a project; monitors and follows up on these interdepartmentally, communicating frequently with creative staff to ensure adequate progress. Reports progress to Manager of Production.
  • Understands marketing project turnarounds and lead times; addresses delays with creative problem solving or reassignment before projects hit critical points.
  • Reviews project requests to ensure they are actionable; communicates with Marketing or other staff to gather information necessary for creative work to begin. Provides progress updates from stakeholders to creative staff. Arranges discovery meetings among stakeholders and creative staff to facilitate communication of updates and information.
  • Sends marketing and other special pieces out for internal review; collects feedback and communicates this to relevant parties, ensuring all input is addressed.
  • Balances goals of high quality for and efficient review of marketing pieces; continually monitors/makes recommendations regarding aspects of review process, seeking feedback from others in this process.
  • Manages online tracking system in its entirety, serving as an ambassador for the system and encouraging others to use it as instructed. Makes necessary workflow updates, researches improvements and innovations, and ensures it is kept updated with appropriate job files.
  • Works with freelancers and contractors and ensures they have the resources needed for their jobs; monitors progress and reports this to Manager of Production.
  • Proofs marketing and special pieces in the vein of ensuring consistency across broad slate of deliverables.
  • Writes or helps write process documentation for interdepartmental procedures.
  • Performs other similar or related duties as required or assigned.

QUALIFICATIONS

Strong decision-making, problem-solving, and prioritization skills; knowledge of design and editorial turnarounds and resources. Excellent planning and time management skills; superior communication and organizational expertise. Exceptional multitasking skills. Affable and collaborative; a team player. Ability to stay calm under pressure. Flexibility to adapt to new demands and unexpected delays quickly. Keen eye for detail. Proficiency with Excel; experience with project management software. Five to 10 years’ experience managing high-volume traffic and collateral in a creative environment, in either an agency or a corporate setting. Bachelor’s degree in marketing or creative field.

To apply, please send your CV and a cover letter to:

Erika Thompson, Manager of Production
ethompson@parinc.com

PAR offers a competitive salary and benefits package. To view our benefits summary, click here.

Research Assistant

PAR is seeking a Research Assistant (RA) to be a part of its Research and Product Development team for immediate hire. The RA is primarily responsible for providing analytical and research support to project leads, the Director of Product Development (DPD), and the Quality Assurance/Testing team. Additionally, the RA coordinates data collection and analysis activities; coordinates expert/bias panels; monitors data activities for quality; prepares data files, spreadsheets, and reports; conducts statistical analyses; and provides technical writing and editing.

  • Performs database design, management, quality control, and statistical analysis of data collected, providing follow-up on missing or incomplete data.
  • Coordinates, tracks, and manages all aspects of the day-to-day project tasks as assigned. Regularly communicates project status to project lead and the DPD, may recommend alternatives when problems are encountered.
  • With overall supervision of the project lead, performs appropriate test development procedures such as reliability studies, validation studies, and statistical analyses as required.
  • Performs writing/editorial duties including editorial reviews, content and APA-style editing, re-writes of written material/manuals, creation of original technical writing, and the provision of content guidance to PAR editors/writers. These duties are supervised by the project lead, who maintains overall responsibility for content and psychometric aspects of the product. Works with Production staff to design and edit test components.
  • Working with project leads, coordinates all aspects of submitting test materials to expert and bias review panels for tests under development.
  • Responsible for managing online data collection including validity checks, tracking sample matrix, and creating final dataset for analyses.
  • Assists with and prepares requirement documents for digital products in conjunction with Product Owner.
  • In conjunction with Sales and Marketing, assists in development of scholarly marketing content (e.g., white papers), training, conference presentations, bibliographies, and peer-reviewed journal articles.
  • Prepares research results for dissemination via products or for various internal and external audiences.

ROLE QUALIFICATIONS

  • Minimum of a bachelor's degree in psychology (or a related field) with experience/training in statistical methods.
  • Ability to use word-processing, spreadsheet, and database programs. Working knowledge of SPSS.
  • Strong organizational skills, attention to detail, demonstrative initiative, working knowledge of APA publication guidelines, strong interpersonal skills, and ability to work with minimum guidance and supervision.

To apply, please send your CV and a cover letter to:

Melissa Messer, Director of Research & Development
mmesser@parinc.com

PAR offers a competitive salary and benefits package. To view our benefits summary, click here.