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Meritain Member Negotiated Rates
PAR is a purpose-driven organization changing people’s lives with assessments that provide insight into mental health and human performance. We were established in 1978 in Lutz, Florida, founded on the desire to publish innovative high-quality products that meet customer needs, deliver unparalleled customer service, hire exceptional people and take great care of them, and also give back to the community through donations of time and financial support. We still live that philosophy today!
We also have a fantastic and collaborative culture where people work hard and smart, but we have a lot of fun too! We have excellent benefits, 401k, profit sharing, PTO, wellness benefits, and more.
Our core values are: Be Kind, Do Good; Learn and Grow; and Play for the Team. If this resonates with you, we would love you to join our team!
The Director, Infrastructure, Security and Compliance is a skilled technology leader with extensive experience in Infrastructure, IT Operations, Security and Compliance. Reporting to the CTO, the Director will manage our Infrastructure team of five resources consisting of IT Technicians, System Administrators and Systems/Network Engineers. The Director will be responsible for Infrastructure, Network and IT Operations and will lead all aspects of PARs governance, risk, and compliance security programs. The Director will develop a comprehensive information and data security strategy, oversee our annual compliance activities and audits and assume the role of Privacy Officer.
Essential Functions of this position include, but are not limited to:
Prolonged periods of sitting at a desk and working on a computer and spending time on the phone.
Some travel may be required.
PAR is looking for a Marketing Operations Manager to join our growing team. In this role, you will be responsible for analyzing existing data as well as historical trends in order to provide early insights into best practices that will fuel our data-driven marketing programs and establish ROI. The Marketing Operations Manager is also responsible for the implementation of key marketing systems and integrations with existing platforms.
This role plays a key part in creating operational process around our campaigns, monitoring lead conversions, defining website metrics and KPIs, building dashboards, and maintaining a focus segmentation and data cleanliness.
If this sounds like an exciting role for you, read on!
You will support the team through lead management, enhanced data quality, focus on lead scoring, campaign tracking, database health, targeting, and alignment with sales operations. Ultimately you will pull key metrics that will help the leadership team measure the performance of the marketing programs and the team as a whole.
Essential functions of this position include, but are not limited to:
Education and experience:
Prolonged periods of sitting at a desk and working on a computer
Wondering what to do with your degree in arts and sciences/social sciences/business/technology?
Committed to customer service excellence in our industry, PAR is seeking a highly motivated, committed team player to join our Customer Support Department. Responsibilities include processing orders, handling inbound communications from our valued customers across multiple channels, including phone, text, and live chat, as well as providing technical support for products and multiple best-in-class online assessment platforms. Extensive training is provided in a dynamic and supportive team-oriented work environment. Excellent communication, organization, and troubleshooting skills, technical/computer knowledge, and the ability to adapt to change and grow while accepting increasing responsibilities are a must.
Responsible for processing Customer orders, including telephone, mail, fax, and Internet, as assigned, and responding to Customer order and product support inquiries via these channels. Handles basic technical support questions, directing more advanced questions to appropriate individuals, handles Customer file maintenance procedures, and serves as primary focus for Customer service problem resolution. Provides direct support for multiple online platforms, including PARiConnect, SDS and InVista.
May occasionally be asked to assist in training new hires through call/screen sharing and presenting on specific topics.
From its modest beginnings in Bob and Cathy Smith's home years ago, PAR has grown into a leading publisher of psychological assessment materials designed to help our customers better serve their clients.