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Career Opportunities

Sales Development Representative

The SDR will focus on outreach, prospecting, and lead qualification within new and existing markets to identify and create opportunities for our inside sales team. You will act as a liaison between our Marketing and Sales departments and strategize, implement, and execute campaigns to reach business targets through phone, chat, email, and social media platforms. This is a cold/warm outreach position that will require the ideal candidate to be comfortable in contacting organizations who may not have previous exposure to our company.

Responsibilities

  • Develop prospect lists
  • Proactively seek new business opportunities within the market and our existing customer base via cold calls, live chat, and email
  • Present our company, emphasize product features, benefits and value propositions to potential customers
  • Identify customer need and recommend appropriate products and services
  • Qualify leads from marketing campaigns as sales opportunities
  • Create and transfer opportunities to account executives
  • Maintain and expand the company's database of prospects
  • Consistently update CRM with contact information, detail customer interactions, and clearly state next steps
  • Regularly attend product training to maintain product knowledge

Required skills/abilities

  • Excellent verbal and written communication skills
  • Proven ability to plan and manage resources
  • Ability to deliver presentations
  • Tenacious with a willingness to contact prospects to introduce and create awareness of our solutions
  • A conscientious personality with the ability to keep many plates spinning
  • A self-driven and proactive personality, but with the ability to take instructions and execute on agreed strategies and tasks
  • Willing to make a high volume of calls per day
  • Proficient with the core Microsoft software packages (Word, PowerPoint, Excel etc)
  • Successful track record in B2B sales and negotiation (not essential)
  • Experience with CRM software (i.e., Salesforce, CE) (not essential)
  • Working experience with sales techniques (not essential)
  • Proficiency with data analysis (not essential)

PAR offers a competitive salary and benefits package.

Apply here!

Customer Support Specialist

Responsible for processing customer orders, including telephone, mail, fax, and Internet, as assigned, and responding to customer order and product support inquiries via these channels. Handles basic technical support questions, directing more advanced questions to appropriate individuals, handles customer file maintenance procedures, and serves as primary focus for customer service problem resolution. Provides direct support for multiple online platforms, including PARiConnect and PARs Talent Assessment platform. Works closely with Customer Relationship Manager and Director of Customer Support to ensure that appropriate departmental procedures are followed and also alerts them to the need for remedial training.

Essential functions of this position include, but are not limited to:

  1. Handles incoming customer phone calls and e-mails promptly and efficiently according to established customer-sensitive departmental procedures, with a focus on providing world-class service. Escalates advanced support calls to pertinent staff. Works closely with Director of Customer Support and Order Entry Coordinator to ensure there is sufficient phone coverage during working hours (8:00 am-6:30 pm).
  2. Process incoming fax, email and internet orders, ensuring that all orders are processed and shipped the same day they are received. Minimize invoicing errors by maintaining attention to detail and accuracy and reporting when additional training is needed. Work to maintain accurate customer/contact data, collecting and updating pertinent customer information including customer e-mail addresses. Specialist is normally assigned to website registration and order processing one full day each week.
  3. Provides support related to PARiConnect, including registration and qualification procedures, adding/removing uses, and navigation assistance. Actively promote PARiConnect platform to customers with goal of registering new customers as often as possible.
  4. Provides support for InVista platform to both customers and candidates. Responsible for assisting candidates with accessing the system and troubleshooting technical issues; assisting customers with use of the platform and communicating information between customer and relevant internal staff.
  5. Learns basic Technical Support procedures to enable software and counter use installation, as well as digital downloads of software and e-manuals in an effort to provide customers the best service possible without transfer of call or e-mail to more experienced specialists. May be asked to assist in documentation of various issues, platforms and databases.
  6. Performs other similar or related duties as required or assigned.

Qualifications

Bachelors degree in psychology or related field preferred. Good telephone skills and willingness to provide telephone coverage and excellent customer support. Must be comfortable multi-tasking in a fast-paced environment. Must possess tact and patience in dealing with customer complaints. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and email communication.

Physical Requirements

-Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

-Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

-Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

-The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

PAR offers a competitive salary and benefits package.

Apply here!

I/O Psychology Intern

InVista has a great opportunity for an I-O PhD student for the summer. We are looking for someone to conduct a criterion-related validation study. This individual should have knowledge in psychometrics and experience conducting a validation study. With guidance from other I-Os, this individual would be responsible for:

  • Cleaning and merging data from multiple sources
  • Analyzing data to identify predictors of client-specific outcomes (e.g., correlations, ANOVAs, regressions)
  • Offering suggestions for the best cut scores
  • Creating data visualizations for client presentation

The project will last approximately 6 weeks with a tentative start date of late July. We estimate the total amount of work to be 240 hours.

Apply here!