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Career Opportunities

Customer Support Specialist

PAR is looking for highly motivated, committed team players for our Customer Support Department. PAR offers competitive pay and EXCELLENT benefits. PAR offers a fun, family atmosphere where team members are empowered to help our Customers! Responsibilities include handling inbound calls, answering Customer e-mails, processing orders, and providing technical support for products and multiple best-in-class online assessment platforms.

Requirements

Applicant must have a Bachelor’s degree or higher in psychology or a closely related field, plus relevant experience supporting Customers. Ability to process information from computer systems along with some experience with order entry routines. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and e-mail communication.

To apply, please forward résumé and cover letter to:

Daniel McFadden
dmcfadden@parinc.com
16204 North Florida Avenue
Lutz, FL 33549
Fax: 813.449.4175

To see a summary of our benefits, click here.

Project Director

Job Summary

In alignment with company’s business goals, the Project Director (PD) will assist the Director of Product Development (DPD) in driving product strategy, definition, and execution for PAR’s clinical assessment product line. The PD is responsible for the overall management of projects from acquisition through product release. As a psychologist, the PD serves as the primary content specialist, project manager, and psychometrician for the development of print and digital assessment products. 

Essential Functions/Responsibilities

  • Serve as subject matter expert for clinical assessments. 
  • Understand competitive landscape and industry trends and maintain content expertise.
  • Translate product features into customer benefits and work with Marketing to develop messaging and positioning for internal and external stakeholders.
  • Collaborate with marketing and sales to assess and create pricing, product positioning/USP, and profitability while ensuring customer satisfaction. 
  • Collaborate with VP/Chief Technology Officer and Project Manager/Business Analyst to develop digital requirements for digital assessments.
  • Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, Sales, and Marketing. 
  • During the acquisition process, play a central role in author selection, content mapping, and product/proposal/executive committee (EC) approval.
  • Directly manage the development of clinical products, including: 
    • Performing psychometric test development procedures (including construct mapping, item development, pilot testing, sample planning, and statistical analysis). 
    • Establishing and directly managing the development schedules and budgets of projects. 
    • Collaborating with staff to develop technical materials for assigned projects. 
    • Developing innovative content for score and interpretive reports across various content domains (e.g., personality, achievement/IQ, cognitive functioning, forensics, behavior). 
  • Serve as a direct supervisor for various support positions with Research & Development. 
  • Represent PAR at various local, regional, and national conventions. 

Minimum Qualifications 

  • PhD in psychology and a specific area of content specialization (e.g., clinical, neuropsychology).
  • Knowledge/experience in test development methods, measurement, psychometrics, and multivariate statistics. This is not a “pure” psychometrician methodology role. 
  • Excellent interpersonal, communication, and organizational skills.
  • Strong planning and written and verbal communication skills.
  • Strong sense of ownership and dedication to accomplish goals and succeed.
  • Ability/willingness to meet aggressive deadlines. 
  • Working knowledge of APA publication guidelines.
  • Competence with SPSS with some understanding of specialized stats packages (e.g., LISREL, AMOS, R).
  • Ability to blend creativity with analytical problem solving.
  • Strong commitment to own professional development, including staying current on relevant research, methodologies, etc.
  • Prior business experience is not required. 

To apply, please forward résumé and cover letter to:

Melissa Messer
mmesser@parinc.com
16204 North Florida Avenue
Lutz, FL 33549
To see a summary of our benefits, click here.

Product Testing Specialist

Job Summary

This position performs Quality Assurance testing of new or modified applications/systems according to business requirements. The successful candidate will assure a high level of quality in business systems through execution of test cases, verification of test results, and the resolution of problems found.  

Responsibilities

  • Conducts daily test activities as assigned 
  • Tests software to ensure products meet design specifications and functionality requested by users
  • Executes test cases and logs defects in defect tracking tools
  • Works closely with developers toward defect/issue resolution
  • Creates test data as required
  • Translates requirements into test cases
  • Engages in continuous research of advanced testing tools and techniques

Essential Functions

  • Learns and applies fundamentals of quality processes and practices
  • Performs all testing activities in a thorough and professional manner
  • Utilizes established test planning and test process management
  • Actively participates in learning opportunities to further technical knowledge
  • Exhibits excellent problem-solving skills
  • Utilizes established tools and methods to document and report findings
  • Completes all test activities within established time frames and adjusts to changing deliverables
  • Works with colleagues and managers to meet established target dates and deliverables under changing conditions
  • Is highly motivated, dependable, and organized, with strong analytical skills and attention to detail
  • Possesses excellent verbal and written communication skills
  • Demonstrates ability to work well individually and as part of a team
  • Displays ability to learn quickly and adapt in a fast-paced environment

Minimum Qualifications/Competencies 

  • Must be proficient with Microsoft Stack and .NET
  • Proficiency with Ranorex, TFS, M2K, and/or Dynamics is a plus, but not required
  • Must have experience with developing test strategy, test plans, requirements traceability matrix, regression testing, performance testing, and usability testing
  • Must possess experience with testing mobile apps, responsive design, and multi-dimensional data warehouse
  • Must show the ability to review and understand code for the purpose of investigating issues and problems
  • Excellent interpersonal, communication, and organizational skills required
  • Ability/willingness to meet aggressive deadlines is a must
  • Must demonstrate excellent analytical ability, judgement, communication skills, and the ability to work effectively with a cross-functional team

To apply, please forward résumé and cover letter to:

Melissa Messer
mmesser@parinc.com
16204 North Florida Avenue
Lutz, FL 33549
To see a summary of our benefits, click here.