If you are a California resident and you would like to submit a request to know, access, or delete your personal information, you can email your request to firstname.lastname@example.org, contact Customer Care at the following toll-free number: 1.800.331.8378, or complete a webform here.
Following a request to know, access, or delete your personal information, we must first verify your identity. We will take commercially reasonable steps to verify your identity, including verifying you via your current account with us or asking you to provide us with information matching the information we have in our files, such as your most recent purchase with us or credit card security code. If you wish to designate an authorized agent to make a request on your behalf, please indicate that when submitting your request, in which case we will require verification of both you and your agent’s identity and the agent’s authority to make a request on your behalf.
We will make good faith efforts to provide you with additional information or access to your personal information, or delete it when you request it, but there may be circumstances in which we need not comply with your request. For example, we are not required to delete personal information needed to provide a service we are contracted to provide (such as our assessment services), to detect fraudulent or illegal activity, for bookkeeping or tax purposes, or for legal purposes. Also, we are not required to provide additional information, access, or delete personal information where your identity could not be verified, where the information is protected health information governed by the Confidentiality of Medical Information Act or the Health Insurance Portability and Accountability Act of 1996 and Health Information Technology for Economic and Clinical Health Act, where the information would compromise others’ privacy or other legitimate rights, like intellectual property rights, or where the information contains legally privileged material. If we determine that your request should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.
Any requests that can be processed by us will be done so in no more than 45 days from the date we receive your request, unless we notify you that an extension is required. In case of an extended completion period, we will process your request in no more than 90 days from the date of your original request. Consumers are limited to two requests to know/access their personal information within a 12-month period.
California residents also have the right to know what categories of personal information we have collected from consumers generally within the past 12 months, where that information came from, the business or commercial purpose for the collection, and the categories of service providers and/or third parties with whom that information was shared. Below you will find a chart that sets this out for you. If you would like to know what categories of personal information we have collected about you specifically, please contact us as described in this Policy. Please note that these are categories of personal information as they are set forth under California law. We did not necessarily collect all of the specific pieces of personal information listed for any given person.
Identifiers such as a name, postal address, Internet Protocol address, email address, account name, password, user name, or other similar identifiers.
The consumer directly.
Please note that we collect Internet Protocol addresses through web technologies as explained more fully in our Privacy Notice.
To provide our services, marketing, market research, fraud/abuse prevention, for legal compliance and accounting requirements, and payment processing.
Data analytics service providers, marketing service providers, and transaction processors.
Categories of personal information described in subdivision (e) of Section 1798.80.
Data analytics service providers and transaction processors.
Characteristics of protected classifications under California or federal law (e.g., age, gender).
To provide our services, market research, and for legal compliance.
Commercial information, including records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies.
To provide our services, marketing, fraud/abuse prevention, for legal compliance and accounting requirements, and payment processing.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
We collect consumers’ interactions with our website through web technologies as explained more fully in our Privacy Notice.
To provide our services and marketing.
Data analytics, marketing, and service providers.
We collect ZIP codes from consumers directly.
Please note that we collect internet Protocol addresses through web technologies as explained more fully in our Privacy Notice.
To provide our services, fraud/abuse prevention, and for legal compliance.
Audio, electronic, visual, thermal, olfactory, or similar information (e.g., pictures).
To provide our services.
Professional or employment-related information.
To provide our services, to conduct marketing, fraud/abuse prevention, and for legal compliance.
Other than the categories of service providers and/or third parties set forth in the above chart, we have not disclosed personal information to service providers and/or third parties for a business or commercial purpose within the past 12 months from the effective date at the bottom of this notice. Also, we have not "sold" personal information within the past 12 months, as that term is defined by the CCPA, nor do we intend to "sell" any such information.