Our Customer Support team is attending a company event on August 19. Phone support will be unavailable, but urgent emails will be monitored by a limited support team. Online ordering remains available, and orders placed after 5:00 PM ET will ship the next day. Regular support hours resume August 20 at 8:00 AM ET.

Business Continuity

Committed to service and safety, PAR shares timely updates on potential disruptions.

Keeping You Informed

PAR is committed to keeping our customers informed regarding any potential issues or natural disasters that may impact our ability to ship products and provide support to our customers. The only thing more important than providing great service to our customers is the safety of our valued team members. 

Because we are based just outside Tampa, Florida, we are occasionally subject to hurricanes or other significant storm issues. Events such as these can have a dramatic impact on our team, including school closings (so they may serve as shelters), power loss across the region, flooding, downed trees, and other issues that can make getting to work dangerous or impossible for our team members.

If there is an ongoing threat to the Tampa Bay area, we will update the status on this page regularly (at least once daily) including any potential impacts on our customers.

 

Current status:  
Fully Operational 

Last Updated:  
July 11, 2025 @ 10:30 a.m. ET

Package Shipment Status 

PAR ships all printed materials out of our Tampa campus, and we use FedEx as our primary shipping partner. When winds reach a certain speed in the area, FedEx will discontinue pickups as it is unsafe for their trucks to be on the road. As long as FedEx is able to operate, we will continue to ship packages the same day the order is received. In the event that FedEx closes in our area, shipments will be discontinued. Any packages received after that time will ship out as soon as possible after FedEx resumes operations.  

Customer Support Team Status 

Our Customer Support team is also based in the Tampa area, and as a result, these storms may directly impact the availability of our team members during and after the event. Based on the severity of the storm, we may have extremely limited staff availability as our team could be without power or may not be able to safely travel to our offices for a period of time. We will use this page to update the current status of our support team.  

Website Access Status 

PAR’s technology and infrastructure teams have designed our systems with multiple sites and failover options, designed to withstand these types of events. As such, we expect our ordering website, parinc.com, and the PARiConnect platform to remain operational regardless of the impact on our local area.